Recently, Yuchai have held the regional years service
and accessories will sum up the work, based on the summary of the business in
the first half of the year, clear the focus of the work in the second half of
the year.
This year's work will be combined with nowadays the
Internet + "hot words, especially Yuchai mall, Yuchai service app and other new
platform is introduced. Due to the current Yuchai engine user groups tend to be
younger, e-commerce platform is has become a major channel for them to
communicate with the outside world. Therefore, how to apply good Yuchai service
and accessories electronic commerce platform, service station on the future
development is very important. Facing the Internet age adjusted business model
this situation, Yuchai to each of the service station introduces the operation
process of multiple platforms and specific delivery time and encourage them to
actively join the Internet platform, let Internet innovation depth of
integration into the traditional business model.
To further improve the service performance, the Hubei
work will be a thorough analysis of the satisfaction, complaint rate, a rate of
compliance, will be severely restricted individual station only to do not do
maintenance, the bad wind direction. The meeting pointed out that in the case of
the industry downturn, we must have a firm confidence, play their respective
advantages, improve the subjective initiative, actively visited the market open
situation, firmly grasp the big customer. In 4, 5 engine mount will accelerate
the progress, the service station must upgrade the technology as soon as
possible, make full use of the training of Yuchai organizations, improve the
skills of its maintenance in four or five countries engine. In the forthcoming
manufacturing industry 4 era, in the face of industry changes and reshuffle, and
actively make up, to keep pace with the times, to speed up the new knowledge,
new tools of digestion and use.
At present, Shaanxi market has begun to popularize the
country 4 products, Yuchai Shaanxi office has organized service station for the
4 product training, in the future will be the service ability is relatively weak
regional sustainable intensive training, in order to improve overall operational
efficiency of the service, to promote the product 4 comprehensive import
terminal market.
The electronic service capacity of the service station
in Jilin area is still to be improved. Yuchai Office of Jilin requirements
within the region service stations to active service, to go out of service, and
actively develop new customers, and to the joint office together to develop
public transport, passenger transport market.
In the first half of this year, Yuchai in Heilongjiang
area in improve customer satisfaction, reduce the complaint rate, standardized
service network layout, and achieved good results. In addition, accessories
sales grew 28%, the overall sales of better. The next step will focus on
strengthening personnel training, optimizing service network, strengthen service
station management ability and so on.
Jiangxi Office in the work to solve the problem of
Yuchai after-sales service are analyzed, with an emphasis on reporting services
audit, to strictly implement the rules and regulations of Yuchai service
station, to continue with the common progress of Yuchai, and seek common
development. Yuchai monopoly Nanchang companies in the second half of the year
will continue to vigorously joint service station visited public transport,
passenger transport, fleet and other end users, to quantify the increase product
sales to carry out marketing activities.
Yuchai in Qinghai, Liaoning, Hainan, Gansu and other
multi office also according to their respective regions, in the second half of
the focus of the work do layout.
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