Information prior accessories

Service in place including personnel in place, accessories in place. To do this, we must do a good job of customer information preservation and storage of spare parts. First of all, Cal station to the agency within the region of ship Yuchai machine user information to conduct a comprehensive grasp of, including Yuchai machine for ship models of various, increment of new machine, the original Yuchai ship machine with files. Using these data, through telephone interviews, closely tracking and understand the situation of the users, and in combination with the user where different fishing port, different mileage, plans to do a good job in every week, every day every owner of the service plan.

Fangchenggang City Qisha town away from the North Sea more than 180 kilometers, in order to get the timely and efficient service for the local user cal station in Qisha secondary distribution points and Qinzhou harbor boat machine repair shop store a certain amount of common accessories and marine lubricating oil, to ensure an emergency repair personnel with rushed to the site maintenance services.

Cal station also recognize, logistics support, spare parts of fluency to issue, is a necessary condition for good ship machine service. Therefore, Cal station and fast Pakistani bus established good relationship, so that various parts delivery more smoothly.

In July 2008, a user of Qi Sha Zhen, due to engine crankshaft damage are badly in need of replacement, usually diesel engine crankshaft so bulky goods passenger Pakistan fast not shipment, by communication and coordination logistics and passenger transport agreed to dispatch, quickly solved the problem, users of spare parts timely very satisfied.

In October 2008, in Qinzhou, there is a Fujian based users to use a YC6108 ship machine requires replacement parts. Cal station through the shipping logistics company, after the arrival, because the drivers are not familiar with the location of Qinzhou Port cal station in under the guidance of two hours of telephone finally found the user and for the user to timely send the accessories.

Do a good job in the user information recording and storage of spare parts and accessories issued at the same time dredge, Cal station timely to hold the "customer school and technical personnel have for to for the user to teach diesel engine maintenance and maintenance knowledge. On the one hand to training and education of users use the machine properly, prolong the life of the machine, on the other hand reflect the Yuchai service attentive and professional. In addition, the use of the fishing moratorium held a user forum, listen to the opinions and suggestions of the users of after-sales service, fully embodies the service tenet of Yuchai "devote, to the best of my ability, dedication to customers, the integrity of the world".

www.yuchaiie.com