Yuchai raised the service station out fuel subsidies
and electronic service and heavy machine maintenance man hours and also
significantly extend the truck engineering warranty mileage and time limit. This
is after the beginning of lifting heavy machinery Yuchai service policy, second
times to enhance the service policy.
When the office will serve the policy to improve the
notification issued to the service station later, the daily station of Datong
Chen station service manager personally organized the total station employees a
detailed interpretation of the adjustment of service policies. The station staff
and mobilize the attention of Yuchai after sale service work, strictly implement
the responsibility system of first asking. Who received, implement the "who, who
track, so that the interlocking, step in place, service efficiency and user
satisfaction are improved significantly.
Datong Hunyuan County, two acres of the Bay and Yin Ma
Quan mining areas, this year added a total of yt3621 Yutong heavy bodied car 25
cars, configuration YC6M375-20 engine. Because of all the operations in the mine
pit, road and the environment is very bad. In order not to affect the user of
mine production, Datong chenri station often organize forces up the hill to the
user of the vehicle maintenance, and owners and drivers organized, by the
surveyor to explain the maintenance of Yuchai engine, use and matters needing
attention, eliminate the many improper maintenance and improper use of fault.
Headache, both not in the same direction, also far apart. Therefore, Datong
Chen, station dedicated two car service, regardless of heat cold, whether it
rains or snows, hearing users for help, starting on standby. Two site vehicles,
each vehicle fault and different, sent by the service personnel often dries is
late into the night, sometimes a day does not handle, two days or three days
living in the mining area, day and night for the user to solve problems, by
mining the user's praise.
Is Yuchai and Dongfeng commercial vehicle and many
other OEM service outlets chenri Datong station. Before the policy is not
adjusted, Yuchai service hours fee, man hour quota, go out emergency expenses
relative Dongfeng Cummins and are lower. Most of the service station maintenance
workers are according to repair piece work hour deduct a percentage from a sum
of money, the maintenance workers heard is the maintenance of Yuchai Machinery,
complain about maintenance, working hours, low, work attitude and enthusiasm is
not high. After the adjustment of the policy, the above expenses and other main
engine plant were flat, the service staff 's working attitude and the enthusiasm
obviously increased. Some large users heard Yuchai service policy adjustment,
significantly extend the warranty period of parts, users of Yuchai Machinery
more confidence are more satisfied with the after-sales service of
Yuchai.
The adjustment of the policy of Yuchai service,
highlighting the service security advantages of the new, Datong Chen, station
will borrow "new policies and new advantages in the wind, sailing, brave the
wind and waves, do a solid job Yuchai after-sales service work, in the Datong
area to create a boutique service of Yuchai, Shu Liyu Chai after-sales
benchmarking enterprise image return Yuchai.
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